Shipping & Returns
SHIPPING POLICY
Please allow for 3-5 business days for your order to be processed, however during sales or holiday seasons it can take longer. This is a tiny one woman business and I aim to get your orders out ASAP but sometimes life happens…. Thank you for your patience and understanding!
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If your order is time sensitive, please contact me to make arrangements.
All orders are shipped via USPS First Class or Priority Mail with tracking and delivery confirmation. Sereia is not liable for any lost, stolen, or unclaimed packages after scan from USPS, please be sure your shipping situation is safe and secure to ensure smooth delivery. We cannot refund products or shipping that did not make their way based on correct addresses. If a package has been marked "delivered" but has not been received by the recipient, it generally shows up 3-4 days later with USPS. if it still has been stolen or lost by USPS, please contact us at hello@sereiadesign.com and we will give the necessary information for you to file a claim with USPS. however, we cannot refund products or shipping.
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For INTERNATIONAL shipping, please be advised that your country may charge you customs fees that are separate from our ordering platform. Unfortunately, we have no way of calculating or even knowing what these fees will be, but they are your responsibility to pay these import fees.
Please contact me if you have any special shipping or gift wrapping requests. I can also add a card or special note to your order. I try to keep packaging minimal; all receipts are via email. Online orders are mindfully packaged using recycled eco-friendly materials in an ongoing effort to support sustainability
PAYMENT
All products remain Sereia's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase.
This website uses SQUARE & PAYPAL to process sales - for more information on these payment methods, visit paypal.com or squareup.com
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customer’s own expense.
RETURNS
The very best effort is made to accurately describe and portray all items, show multiple product angles, and provide relevant size and shape information. Also note that there may be slight variations in your hand crafted piece that do not appear in the product photos. This is what makes your piece unique!
Please ask any questions you may have about an item before placing your order.
Returns are accepted based on timeline listed below:
Contact me within 7 days of delivery
Ship items back within 14 days of delivery, product is in same condition as when it was received and has not been worn or used.
We don't accept cancellations.
But please contact me if you have any problems with your order.
Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
PURSE AND BAG CARE
With proper care, your product is made to last. Sereia uses high quality woolen product, leather, canvas, and recycled upholstery fabrics. Refer to fiber content listed in specific style for more details.
Wool is a natural fiber, the hair of a sheep. With the proper care, woolen materials should provide years of wearing comfort. Wool is naturally resilient maintaining shape, durable and has natural flame retardant. Your items should be dry cleaned only when needed. Remove surface soil or revive surface nap by brushing item lengthwise. Do not press over stains, it can heat set stain to item. Spot clean as needed when dry cleaning is unavailable.
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Leather is durable but you also must remember that it is in fact skin. It can dry, crack, stain, warp, etc. Use a damp cloth (don’t use soap, it’s chemicals can ruin leather) as needed to spot clean item. Always test first on small hidden section if using polish or conditioner.
Canvas is a durable fabric, but some colors will show dirt easily, spot clean only or consult your local dry cleaner.
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Upholstery fabric used on Sereia Design goods are all recycled materials. It is difficult to say what the fiber make up of the material is or how to properly care for goods without knowing this information. If needed, spot clean only or consult your local dry cleaner.
Avoid contact with lotions, perfumes, and oils.
tERMS AND CONDITIONS
This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.
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By placing an order at Sereia, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Sereia for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.
PERSONAL INFORMATION
All personal information you provide us with or that we obtain will be handled by Sereia as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Sereia and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Sereia to delete or correct the information held about you. By accepting the Sereia Conditions, you agree to the above.
FORCE MAJEURE
Events outside Sereia control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Sereia is released from Sereia's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.
additional information
Sereia reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Sereia has the right to cancel the order and refund any amount paid in the best way. Sereia shall also notify the customer of equivalent replacement products if available.
All enquiries: hello@sereiadesign.com
Thank you for supporting a small hand crafted business!